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Privacy Policy

In this privacy policy, you can find out about your rights and information about the processing of your personal data. We ensure a particularly transparent and fair processing of your personal data when implementing Regulation (EU) 2016/679 of the European Parliament and of the Council. April 27 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation).

The controller of your personal data is UAB ACALA Group, company code 305207408, VAT payer code LT100012755515, registered office address Taikos pr. 96, Kaunas. Phone number: +37061918777, e-mail: info@acala.lt

1. WHAT PERSONAL DATA ABOUT ME DO YOU REALLY DO NOT COLLECT OR RECORD

1.1 We do not collect or store your browsing history on third party websites;

1.2 We do not transmit any data about your browsing of our website that could identify you.

2. WHAT DATA DO I COLLECT AND PROCESS MY PERSONAL DATA?

2.1 We only collect and process adequate and relevant personal data about you for the purposes for which they are processed.

2.2 Personal data we collect and process:

2.2.1 Purchase details: Name, Surname, E-mail address, Telephone number, Delivery address (if applicable), order details, pick-up method, delivery method, Payment method, Payment details (including bank account number), Third party, receiving the product basic information. When placing an order, you can specify another person who will take back your purchased goods, if such person has given their consent. By providing us with information about third parties collecting the goods, you confirm that you have the consent of such person to transfer, use and process their personal data. We process this data based on a sales contract and a legal obligation concluded between you and us.

2.2.1.1 Objective: Conclusion and execution of the sales contract and examination of requests and questions.

2.2.1.2 Shelf life: 10 years.

2.2.2 Registration data: E-mail address, Name, Surname, Telephone number, Date of birth, Gender, Delivery address, Payment card data. We process this data with your consent, where you express it when you register.

2.2.2.1 Purpose: to give you wider access to our services.

2.2.2.2 Retention period: as long as your account is active and for 2 years after its cancellation.

2.2.3 Data on the use of acala.lt e-shop services: Name, Surname, E-mail address, History of your public opinion about the goods sold by acala.lt, Your wish list, History of our and your communication, Telephone number, IP address, Abandoned goods cart data, acala.lt survey response history as well as your purchase data, Order history, Payment history. Additionally, depending on the services provided in the acala.lt e-shop, additional personal data related to your use of the acala.lt e-shop may be collected. We process this data on the basis of a contract or for the purpose of concluding a contract, our legitimate interest in ensuring the operation of the e-shop.

2.2.3.1 Aim: to give you wider access to our services.

2.2.3.2 Shelf life: 3 years.

2.2.4 Cookie data: History of behavior in our e-shop. Detailed information about cookies is provided in the Cookie Policy. We process this data with your consent.

2.2.4.1 Objective: for the purpose of improving services, continuous analysis of activities is performed in order to make the use of our e-shop acala.lt as simple and convenient as possible.

2.2.4.2 Retention period: please see the information about the retention period of cookies in the Cookie Policy.

2.2.5 Reliability data: Personal data related to your orders and their collection. We process this data on the basis of the legitimate interest of acala.lt to protect our interests and ensure efficient delivery of goods.

2.2.5.1 Objective: protection of the company’s activities and interests, security, prevention of fraud. Based on this data, your rating is calculated, which shows the probability that you will pick up your order in the way you chose when purchasing the product. If you often do not withdraw your order, your rating will be reduced, and you may be asked to pay for the ordered goods in advance rather than at the time of collection. This rating does not have any legal or other consequences that could be considered significant for you. If you disagree with this rating, you can provide your disagreement and we will review your rating after evaluating them.

2.2.5.2 Shelf life: 3 years.

2.2.6 Analytical data: We want the use of our e-shop acala.lt to be as simple and convenient as possible for you, therefore we perform constant analysis of our activities, during which we analyze and manage the following personal data of you: Purchase history; The history of browsing our e-shop; Payment history; Feedback on the goods you have purchased; Responses to surveys; The history of communications between you and Us, including electronic correspondence and records of telephone conversations. We process this data on the basis of our legitimate interest in ensuring the quality of our goods and services.

2.2.6.1 Aim: for the purpose of improving the services, a continuous analysis of activities is performed in order to make the use of our e-shop acala.lt as simple and convenient as possible.

2.2.6.2 Shelf life: 3 years.

2.2.7 Update data: When providing you with general offers on goods and on lotteries, advertisements, promotions, projects organized by us, we process the following personal data of you: Name, Telephone number, E-mail address, Device identification numbers. We process this data on the basis of your consent or legitimate interest (Article 69 (2) of the Law on Electronic Communications of the Republic of Lithuania provides for an exception allowing direct marketing of similar goods to our customers who have not objected to sending such messages by e-mail).

2.2.7.1 Purpose: for the purpose of providing general and personalized offers when you subscribe to the newsletter or SMS service.

2.2.7.2 Shelf life: 3 years.

2.2.7.3 You have the right to cancel the ordered service at any time.

2.2.8 Personalized Data: Name, Phone Number, Email Address, Shipping Address, Delivery Method History, Payment Method History, Browsing History in our Online Store, Purchase History, IP Address, Device Identification Numbers. We process this data on the basis of the agreement between you and us on the use of the acala.lt e-shop and the service you have ordered.

2.2.8.1 Purpose: to provide outsourced services in order to save you time and to identify, by automated means, your favorite and relevant products so that we can provide you with personalized offers.

2.2.8.2 Shelf life: 3 years.

2.2.9 Safety data: Image in the footage when you visit our points of sale and collection points. We review videos in the event of incidents, thefts, or other crimes to protect the legitimate interests of our victims. We process data on the basis of our legitimate interest.

2.2.9.1 Objective: to ensure the safety of workers and others, public order, protection of the life, health, property and rights of individuals and others. Video surveillance is carried out in shops and collection points. We review videos in the event of incidents, thefts, or other crimes to protect the legitimate interests of our victims.

2.2.9.2 Shelf life: 30 days and, if an infringement is detected, until the end of the investigation.

3. WHAT ARE THE CONSEQUENCES OF NOT PROVIDING DATA?

3.1 We regret, however, if you do not provide the personal data specified in this policy, we will not be able to sell you goods or provide other services, as processing such data is necessary for us to conclude and perform the contract and provide other services, as well as personal data. regulating online settlements and accounting management.

4. TO WHOM IS MY PERSONAL DATA TRANSMITTED?

4.1 Personal data is only transferred to trusted third parties with whom we have a contract and only to the extent necessary to provide the service. For the purpose of proper provision of services, we transfer your personal data to the following partners:

4.1.1 Courier companies that deliver goods to you at the addresses specified by you;

4.1.2 Companies providing call center services;

4.1.3 Companies providing IT maintenance services;

4.1.4 For companies providing marketing and marketing services.

4.2 We also provide your Personal Data:

4.2.1 Law enforcement institutions in accordance with the procedure provided for by the legal acts of the Republic of Lithuania;

4.2.2 Public authorities and courts, where such an obligation is provided for by applicable law.

4.3 In order to save your time and to eliminate inconveniences as soon as possible caused by incomplete or damaged goods delivered to you by providing warranty services, your personal data: name, surname, telephone number and delivery address provided by you, missing parts or new for delivery purposes, we hand over incomplete or low-quality goods to the manufacturer.

4.4 Please note that your personal data may be transferred outside the European Union. Your personal data will only be transferred outside the EU if you meet the following conditions:

4.4.1 Data is transferred only to our trusted partners who ensure the provision of our services to you;

4.4.2 Data processing agreements (standard terms and conditions approved by the European Commission) have been signed with such partners, by which they ensure the security of your personal data in accordance with legal requirements;

4.4.3 The European Commission has decided on the suitability of the country in which our partner is established, i.e. an adequate level of security is ensured;

4.4.4 Partners ensure the level of security of personal data in accordance with the EU-US Privacy Shield.

5. WHAT ARE MY RIGHTS?

5.1 Change / correct incomplete or inaccurate data;

5.2 Request that we no longer process and delete your data. This right is not absolute and in certain cases, for serious reasons provided by law, we will not be able to delete your data (for example, when the data is necessary for the performance of a valid contract);

5.3 Restrict data processing;

5.4 Withdrawal of consent. You can revoke your consent in your personal account in my profile editing environment by unchecking the box next to your consent or by clicking the “Unsubscribe” button at the bottom of the email or in other ways specified in this policy. You can also unsubscribe from Facebook Messenger using the Unsubscribe feature. You are informed about how to unsubscribe from SMS messages in the received SMS message.

5.5 You may access your personal data processed in the ways specified in this policy.

5.6 Data transfer means that you are permitted to receive in a structured, commonly used, computer-readable and interoperable format the personal data you provide, which we process by automated means. Right to data portability If technically possible and at your request, such your data may be transferred directly to another person specified by you.

5.7 If you think that your rights have been violated, you can apply to the State Personal Data Protection Inspectorate to defend your rights.

6. HOW CAN I APPLY FOR THE EXERCISE OF MY RIGHTS?

6.1 You may submit requests relating to the processing of your personal data to us in the following ways:

6.1.1 By sending us a request by e-mail: info@acala.lt;

6.1.2 By submitting a request to us by phone: +37061968777;

6.2 In our system, we identify you according to your e-mail address. When submitting a request to us, always provide your e-mail address for which the information is provided in one of the following ways. If you do not provide an e-mail address, or if it does not match the e-mail address of the person requesting it, we will not be able to properly identify you and provide the information you have requested or implement your request.

7. WHAT ARE COOKIES?

7.1 Cookies are small text files that are sent to your device when you visit the relevant website. Cookies help us identify your device and help us improve the functionality of our website and make it easier to use.

7.2 Read more about cookies and their use in the Cookie Policy.

UAB ACALA GROUP SOCIAL NETWORK PRIVACY POLICY

This policy applies to all information and data that you provide to us or that we collect and process for you using Facebook, Instagram and other social networking or sharing platform pages https: //www.facebook operated by UAB ACALA Group (hereinafter – We). com / acalapremiumkombucha /, https://www.instagram.com/ acala_premium_kombucha /, https://www.linkedin.com/company/68182030

We respect your privacy and protect your personal data and information that you provide to us and that we collect in accordance with this Privacy Policy. This privacy policy explains why we collect your personal data and how we use it.

RESPONSIBLE PERSONS

Jointly responsible for the operation and data collection of the following Facebook and Instagram pages, as required by the EU General Data Protection Regulation 2016/678:

Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin, Ireland and UAB ACALA Group, Taikos ave. 96, Kaunas, Lithuania

WHY WE COLLECT DATA

We use Facebook and Instagram and other social pages to draw attention to our services and products and to communicate with you as visitors to those pages. More information about our activities can be found at https://acala.lt.

The operation of these social pages, including the processing of visitors’ personal data, is based on Our legitimate interest in informing and communicating with Our followers and visitors to social pages.

DATA COLLECTED BY FACEBOOK

2018 June 5 In its judgment, the European Court of Justice (link: https://curia.europa.eu/jcms/upload/docs/application/pdf/2018-06/cp180081en.pdf) ruled that the Facebook page manager is responsible for the joint processing of personal data. with Facebook.

Facebook processes data for the following purposes:

  • advertising (analysis, provision of personalized advertising)
  • creating user profiles
  • Market Research

Facebook and Instagram use cookies to store and further process the information collected. Cookies are small text files that are stored on a user’s various devices. The Facebook Privacy Policy (https://en-en.facebook.com/privacy/explanation) and the Instagram Data Policy (https://help.instagram.com/519522125107875) provide additional information regarding data processing.

Here you can object to the processing of data at https://www.facebook.com/settings?tab=ads or at www.youronlinechoices.com.

Facebook Inc., the parent company of Facebook Ireland Ltd., is certified by the EU-US Privacy Shield and is committed to complying with European data protection requirements. More information about the Facebook Privacy Panel can be found here at www.privacyshield.gov.

DATA COLLECTED BY OTHER SOCIAL NETWORKS

We may also have accounts on other social networks or sharing platforms such as Twitter, Youtube. On these platforms, we may collect personal data as provided for in this policy and it will be processed in accordance with the data processing requirements set by those social networks or platforms, unless specific provisions are made in our notice on data processing on a particular social platform.

For more information about your rights and the processing of personal data, please read the privacy policy or personal data processing rules of a particular social network or platform.

STATISTICS

Facebook’s Page Insights feature collects statistics about these pages and their different categories, and this data may be available to Us. These statistics are collected and provided by Facebook. As managers of these pages, we have no influence on the generation and presentation of this data. We cannot disable this feature or prevent the collection and processing of data.

We may choose a specific time interval to get statistics from Facebook about people who clicked like, subscribers, people who have reached the information, and people who have expressed interest:

Total Pageviews, Likes, Page Activity, Post Reactions, Reach, Video Views, Posts, Reach, Comments, Promotions, Answers, Male / Female, Country and City, Language, Age, Interests, Behavior, used devices, gender, visits and clicks, clicks on phone numbers.

Facebook also provides information about Facebook groups related to Our Facebook and Instagram pages. Because Facebook is constantly evolving, accessing and processing data is constantly changing, we encourage you to revisit the links above to learn more about the privacy policies of Facebook, Instagram, or any other social network.

We use this aggregated data to make our Facebook and Instagram pages more attractive to users. For example, We use age and gender information to properly address our visitors. We also use activity data to publish information at the most appropriate time.

DATA TO BE COLLECTED

During promotions and games, We may contact individuals who have expressed their willingness to participate in our pages. For the purpose of determining the winner and transferring the prize, We may collect data such as name, surname, information about the place of collection of the prize or other data that is necessary for personal identification and transfer of the prize.

If you have a Facebook, Instagram or other social network account and “like” or start “following” our pages, you can post comments or click like individual posts. If you comment on or click “like” on the content we post, this information will be visible to Us and other social network users. The amount of your data visible to others will depend on your individual privacy settings and your activity, i. depending on how much data you publish yourself.

If you start “tracking” Our Instagram profile, you can receive information in your Instagram messages about the tracking of Our account and about the promotions or discounts that are valid at that time, if any.

DATA TRANSFER

We may disclose limited anonymous information to trusted third parties that help analyzeusage patterns, improve the performance of social pages, and provide useful information to users.

SECURITY OF YOUR INFORMATION

We regularly update and improve our security standards, procedures and technologies to protect against unauthorized access to your confidential information. The information collected on our social pages is only available to those individuals who need the information to perform their duties.

YOUR RIGHTS

Since only Facebook has full access to your information and data, we recommend contacting Facebook directly to request information or ask other questions about your user rights (such as the right to delete data). If you need help or have any other questions, please contact us by email. email to info@acala.lt.

If you do not want your personal data to be processed on our pages as described in this privacy policy, you can do so by choosing “dislike” or “stop following” these pages.

VALIDITY AND AMENDMENTS

This privacy policy is effective from 2019. May 10 If we change this privacy policy, we will post an updated version on our Facebook, Instagram or other social network pages. Changes and / or additions to the Privacy Policy take effect after their publication.

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